Shipping policy

Shipout Timing

If items are in-stock, your order will normally ship within 3 to 5 business days from the date of your order (within 5 business days for international destinations). However, please note that during the busy time, it could take up to 14 days to fulfill your order. A street address is required for all deliveries. In the event we have extremely high volume of orders at a time, please note there might be a delay in the shipout timing. If the item is out-of-stock, we will notify you the estimated shipping date via e-mail. 

If the address results in undeliverable and the order needs to be resend, the charge of reshipment will be applied. Your order is shipped via FedEx Ground or USPS Priority Mail/ First Class/ Media Mail depending on the items. You will be informed of the tracking #, so you can track your package directly with the respective carrier.

We are not responsible for any lost/ misplaced/ stolen package or delay after the order ships out. Once a package ships out and tracking # is given to a customer, it's the customer's responsibility to track the package. For any issues regarding the shipping, or any instructions regarding the shipment after the order is fulfilled and shipped out, please contact directly with the respective shipping companies in a timely manner.